FAQ

    Payment

    What payment methods do you accept?

    We accept the following credit cards: MasterCard, Visa, American Express, Discover Diners Club, Elo. Shop Pay, Apple Pay, and Google Pay. Payment is automatically captured once the checkout process is complete. If you choose PayPal, you will be prompted to log in and process your payment. You’ll then be directed back to our website once your transaction is complete.

    RefundS?

    (if applicable) 
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, and if shipping charges apply or not.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It may take up to 10 days to post to your account.

    Unreceived Refunds

    (if applicable) 
    If you haven’t received a refund yet, first check your bank account again. 
    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next, contact your bank. There is often some processing time before a refund is posted. 

    If you’ve done all of this and you still have not received your refund, please contact us at customerservice@Cluizel.us.

    Ordering and delivery

    Can I place an order without creating an account?

    Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://cluizel.us/account/register and follow the instructions on-screen.

    How do I cancel my order?

    There is only a short amount of time between when you place your order and when we start processing it. Contact us immediately at 856-719-0800 or via customerservice@cluizel.us, and we may be able to cancel your order before it ships. If not, you can return it to us once you receiving it.

    Can I alter my order?

    Yes, in most cases but not all. If you need to alter your order, please contact us immediately, preferably by phone at 856-719-0800 M-F, 9 am - 5 pm eastern time. Or by email at customerservice@cluizel.us, and we may be able to alter your order before it ships.

    What countries do you ship to?

    We ship within the USA only.

    When will my order arrive?

    All orders have a processing time of 1-2 days plus the shipping time. The shipping carrier never counts the day you place your order so the following day is always day 1. (after processing time)

    How much is shipping?

    Shipping costs depend on the item and which part of the country it’s being shipped to. We offer USPS to most destinations, but not always because of the shipping duration, especially around the holidays. During the warmer weather months, you may notice an increase in shipping, whether it's UPS or USPS. This is due to insulating the box causing a larger box and increasing its weight from the ice packs.

    Can I track my order?

    Yes. We’ll provide updates at every stage of your order, from the moment you place it and through its delivery stages. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

    Misc

    Do you sell gift cards?

    Not at this time.