All orders are shipped Monday thru Thursday during warm months, and Monday thru Friday during cooler months with “no signature required,” which means the package is left at the shipping address, possibly on the doorstep. We are not responsible if the package is lost, stolen, or melted after delivery. Free shipping promotions are shipped ground. However, if you wish to expedite your order during free shipping, we can reimburse the ground charges to reduce your shipping cost. To receive this, you must first place your and call us at 856-486-9292 with your order # and we will reimburse you. Orders over $500 require a signature.
Processing time: 1 to 2 business days. However, we do our best to ship as early as possible, weather permitting.
Expedited Shipping: Cut off time is 3 pm.
Wrong Address Returns: The shipping cost plus the return shipping cost will be deducted from your refund.
Temperature Conditions: To keep your chocolate from melting, we double box with insulation & use ice packs. If the destination city’s more than 2 days away, and the temperature is 80 degrees or warmer, please choose 2-Day or Overnight shipping options. If you choose ground shipping, we are not responsible if your chocolate arrives melted and will not offer any refund.
Claims: Damaged packaging must be reported via email with pictures on the same day you receive them. Retain the packaging.